We want you to love your Soul Trivia purchase! If something’s not right, here’s how we handle returns:

✅ 30-Day Return Policy

You have 30 days after receiving your order to request a return.

To be eligible:

• Item must be unopened, unused, and in its original packaging

• Include proof of purchase (receipt or order number)

To start a return, email us at hello@playsoultrivia.com. If your return is accepted, we’ll send you a prepaid return label and full instructions. Please don’t send anything back without approval — it won’t be accepted.

🔍 Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.

🚫 Non-Returnable Items

Certain items cannot be returned, including:

• Customized or personalized products

• Digital downloads

• Gift cards

• Sale items

If you’re unsure, reach out to us with questions before returning.

🔁 Exchanges

Want something else? The quickest way is to return the original item and place a new order once your return is approved.

💸 Refunds

Once we receive and inspect your return, we’ll notify you if it’s approved. If approved, your refund will be issued to your original payment method.
Please allow a few business days for your bank or credit card provider to process the refund.

Questions? Email us anytime at hello@playsoultrivia.com.